FAQ
LOCATION
Our team is based in Mexico City, we love working with business owners across the country!
OUR CLIENTS
We work with creative entrepreneurs. Currently our client list ranges from coaches, jewelry designers, non-profits, management agency, and photographers. Our clients appreciate the knowledge, collaboration, and years of experience we bring. We respect the ebb & flow of business and the long term approach.
INVESTMENT
We believe each business is unique and so are the needs. One size does not fit all. Packages are determined based on a number of factors. We are happy to customize and tailor them to fit your needs after our initial discovery call.
Base pricing details are outlined on our Services page.
COMMITMENT
Stay with us forever! Just kidding, we realize that growth happens and seasons change. We ask for a minimum of 3 months commitment (some contracts require 6-12 months) with a 60 day notice to end contract. We give each of our clients dedicated monthly attention, and commitment. We will not take on more than we can handle, and often have a waitlist. If anything changes on our end, we will give you the same 60 day notice so you can adjust as needed too.
ONBOARDING PROCESS
The onboarding process is very important. Depending on the scope of the project, the typical onboarding process takes 2-3 weeks depending on scope of contract and typically includes the following:
+ Discovery Call
+ Brand Proposal
+ Contract
+ Project Management Board Invitation - We live off of Trello
+ Asset Organization, Account Access, Marketing Strategy, Research, Branding Guidelines, Fonts, etc.
PAYMENT
Payments are made through Square invoicing where you can pay via credit card, debit card, or ACH Bank Transfer.
Please note, all credit card payments require a 3.5% fee with every transaction. All ACH Bank Transfers require a 1% fee with every transaction.
We also take Zelle and Venmo if you’d like to avoid any fees.
For packages of $1000 or more we provide you with the following payment options:
+ Weekly Payments (Due each week of the month)
+ Bi-Weekly Payments (Due on the 1st and 15th of each month)